We would like to take this opportunity to introduce you the newest member of NBKS Automobiles, Mr. Mathew Roy, Data & Quality Analyst.

Mathew brings over 10 years of experience in automotive aftersales operations, customer experience, CRM, data analytics, and business process improvement in Qatar. He has been with United Cars Almana (UCA), an authorized dealership for Jeep, Chrysler, Dodge, and RAM vehicles, where he has managed customer experience and CRM initiatives across multiple aftersales operations.

He has strong expertise in CRM and customer experience management, NPS analysis, customer feedback and complaint management, KPI reporting, data analytics, process improvement, vehicle recall campaigns, and dealer standards audits.

Please join me in welcoming Mathew to the team.